Frequently Asked Questions
Everything you need to know about your Elegatto experience.
What materials are used in Elegatto jewelry?
We use premium materials including marine-grade nylon rope, genuine Italian leather, and high-polished stainless steel plated with silver, gold, or rose gold for durability and style.
How do I determine my correct bracelet size?
To find your perfect fit, measure your wrist circumference with a flexible tape measure and add approximately 0.5 inches for comfort. Detailed size charts are available on each product page.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all items in their original, unworn condition. Please contact our support team to initiate a return label.
Is Elegatto jewelry waterproof?
Our stainless steel and nylon pieces are highly water-resistant; however, we recommend avoiding prolonged exposure to salt water or chemicals to maintain the finish. Leather items should be kept dry.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay.